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Customer Care

At LifeScan, we have experienced and understanding Customer Care representatives waiting to take your calls. Our aim is to provide a caring, accurate and rapid response service to our customers. We continually strive to enhance our skills to ensure we are able to resolve customer issues.

In an effort to provide quality products and dedicated customer service in the MEA, LifeScan MEA offers:

Professionals on the line

Call to speak to one of our dedicated Customer Care team. We aim to give peace of mind and assistance to customers with questions about OneTouch® products. You can alternatively contact us at: e-mail: [email protected]

We can help you with a number of issues including:

Help you decide which meter is right for you

We can talk you through the things you should be considering when selecting a new meter and help you make the right choice.

Guidance in using OneTouch® products

We can guide you on how to use OneTouch® products and answer specific queries on problems you may be having using your meter, blood sampler or control solution.

Prompt replacements

We understand the importance you place on having a blood glucose system that works accurately. After troubleshooting any problems you may have over the phone, we will supply sundry items or replace the meter promptly if necessary.

Support materials

To promote diabetes awareness and personal responsibility for self-care, LifeScan MEA provides literature to help people gain a better understanding of diabetes. We also provide replacement Record Books to existing users of OneTouch® meters.